Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

This Shipping Policy explains how orders placed through PawBestLife are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to eligible United States addresses shown during checkout.

Shipping availability to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or other special locations may vary. If an address cannot be serviced, the checkout page may not provide a shipping option.

2. Order Processing

Most orders are processed within 1–3 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

Processing time is separate from transit time. Orders placed during weekends, holidays, promotions, or periods of unusually high demand may require additional processing time.

You will receive an order confirmation email after your order is placed. A shipping confirmation email will be sent when tracking information becomes available.

3. Estimated Delivery Time

For eligible United States orders, estimated delivery is generally:

• Processing time: 1–3 business days;
• Estimated transit time after shipment: 7–15 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier delays, severe weather, holidays, customs procedures, transportation disruptions, incorrect addresses, or other events outside our reasonable control.

4. Shipping Charges

Available shipping methods and charges are displayed at checkout before payment.

Any free-shipping promotion, order threshold, or discount is subject to the terms displayed on the website at the time of purchase.

5. Tracking Information

Tracking information is normally provided by email after the order has been shipped.

Tracking updates may take several business days to appear after a label is created. In some cases, an order may be transferred between more than one carrier during delivery.

If your tracking information has not updated for an extended period, contact us at admin@pawbestlife.com.

6. Multiple Packages

Items from the same order may occasionally be shipped separately due to inventory location, package size, or fulfillment arrangements.

If your order arrives in more than one package, you may receive separate tracking numbers. You will not be charged additional shipping solely because an order is divided into multiple packages.

7. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please contact us immediately if you discover an address error. We will attempt to update the address, but changes cannot be guaranteed after processing or shipment.

We are not able to guarantee replacement or reimbursement when a package is delivered to an address entered incorrectly by the customer. We will, however, assist with available carrier inquiries.

8. Delayed Orders

If we become aware that an order cannot be shipped within the stated timeframe, we will contact you with available options, which may include accepting the delay or canceling the affected unshipped item for a refund.

If your order is significantly delayed, contact admin@pawbestlife.com with your order number.

9. Lost Packages

If tracking has not updated for 10 business days or the package appears to be lost, contact us so that we can investigate with the carrier.

Depending on the investigation and circumstances, we may offer a replacement or refund.

10. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Confirm the shipping address on your order;
• Check around the delivery location;
• Ask household members, neighbors, building staff, or reception personnel;
• Allow up to 48 hours, as some carriers mark packages delivered shortly before final delivery; and
• Contact the carrier using the tracking number.

If the package remains missing, contact us within 5 days of the delivery scan. We will assist with an investigation, although the final resolution may depend on the carrier’s findings.

11. Taxes and Import Charges

Applicable sales taxes are calculated or displayed during checkout when required.

For any destination where import duties, customs fees, brokerage fees, or local charges apply, those charges are the customer’s responsibility unless they are specifically shown as prepaid during checkout.

12. Contact

For shipping questions, contact:

PawBestLife
Email: admin@pawbestlife.com
Website: www.pawbestlife.com